Selos Rentals ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
1. Information We Collect
We may collect the following types of information:
- Account information: name, email address, phone number, and password when you register
- Profile and listing information: profile photo, business details, equipment descriptions, and location data you provide
- Transaction information: booking details, payment information (processed by our payment provider), and rental history
- Usage data: how you use our website and app, including device information, IP address, and cookies (see our Cookie Policy)
- Communications: messages you send through the platform and correspondence with support
2. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our rental platform
- Process bookings and payments
- Verify identity and prevent fraud
- Communicate with you about bookings, updates, and support
- Send marketing (where you have consented)
- Comply with legal obligations and enforce our terms
- Analyse usage to improve our services
3. Sharing Your Information
We may share your information with equipment owners or renters as necessary to complete bookings. We also share data with service providers (e.g. payment processors, hosting, analytics) who assist our operations under strict confidentiality. We do not sell your personal data to third parties. We may disclose information where required by law or to protect our rights and safety.
4. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or alteration. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide services, resolve disputes, and comply with legal obligations. You may request deletion of your account and associated data subject to applicable law.
6. Your Rights
Depending on applicable law, you may have the right to:
- Access and receive a copy of your personal data
- Correct or update inaccurate data
- Request deletion of your data
- Object to or restrict certain processing
- Withdraw consent where processing is consent-based
- Lodge a complaint with a supervisory authority
To exercise these rights, contact us at privacy@selos.com.
7. Children
Our services are not directed to individuals under 18. We do not knowingly collect personal data from children. If you believe we have collected such data, please contact us so we can delete it.
8. Changes
We may update this Privacy Policy from time to time. We will notify you of material changes via email or a notice on the platform. The "Last updated" date at the top reflects the latest version.
9. Contact Us
For privacy-related questions or requests, contact us at privacy@selos.com or visit our Contact page.