This Cancellation Policy explains how cancellations work for bookings made through Selos Rentals and how refunds are handled. Please read it together with our Refund Policy.
1. Cancellation by Renter
If you need to cancel a booking, you should do so through your Selos account or by contacting support as soon as possible. Whether you receive a full refund, partial refund, or no refund depends on how far in advance you cancel:
- More than 48 hours before rental start: You are generally eligible for a full refund of the rental amount, minus any non-refundable fees stated at checkout. Platform or processing fees may not be refundable.
- Between 24 and 48 hours before rental start: You may receive a partial refund (e.g. 50% of the rental amount), as stated at checkout or in the listing. Some listings may have stricter terms.
- Less than 24 hours before rental start, or after start: No refund is typically given for the unused period, unless the owner agrees or exceptional circumstances apply. Please contact support to discuss.
Specific listing or promotion terms may override the above. Always check the booking summary and listing for cancellation rules before confirming.
2. Cancellation by Owner
If the equipment owner cancels your booking, you will receive a full refund of any amount paid for that booking. We may also help you find an alternative listing where possible. Repeated cancellations by owners may result in penalties or removal from the platform.
3. Cancellation by Selos
Selos may cancel a booking in limited cases, for example: suspected fraud, violation of our terms, safety concerns, or force majeure (natural disaster, government action, etc.). In such cases, we will refund you in accordance with this policy and our Refund Policy, unless the cancellation is due to your breach.
4. How to Request a Cancellation
To cancel a booking, go to your dashboard, open the booking, and select "Cancel booking". If the option is not available or you need help, contact us at support@selos.com. Refunds will be processed as per our Refund Policy and may take several business days to appear in your account.
5. No-Show
If you do not show up for pickup at the agreed time and do not cancel or communicate with the owner, the booking may be treated as completed and no refund will be issued for the rental period. We encourage you to cancel in advance if your plans change.
6. Changes to This Policy
We may update this Cancellation Policy from time to time. The version that applies to your booking is the one in effect at the time you made the booking. For future bookings, the latest version on the website applies.
7. Contact
For cancellation or refund questions, contact support@selos.com or use our Contact page.