1. Client-Initiated Cancellations
More than 72 hours before the scheduled booking
Clients are eligible for a full refund, less any applicable platform processing fees.
Between 24 and 72 hours before the scheduled booking
Clients are entitled to a 50% refund of the booking fee.
Less than 24 hours before the scheduled booking
No refund will be provided unless the machinery owner expressly approves the cancellation and refund request.
2. Machinery Owner-Initiated Cancellations
If a machinery owner cancels a confirmed booking:
- The owner may be subject to applicable platform penalties.
- SELOS reserves the right to source and assign a suitable replacement machine where possible.
- Repeated or unjustified cancellations may result in suspension, restriction, or termination of the owner's access to the platform.
3. Force Majeure
Neither SELOS, the client, nor the machinery owner shall be held liable for any delay, interruption, or cancellation arising from events beyond their reasonable control, including but not limited to:
- Natural disasters or acts of God
- Floods
- Government actions, regulations, or restrictions
- Civil unrest, riots, or strikes
- Severe weather conditions
- Any other unforeseen circumstances that materially prevent the fulfilment of a booking
In such circumstances, SELOS will work in good faith with all parties to reschedule the booking or determine an appropriate resolution where possible.